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Frequently Asked Questions
Find quick answers to common questions about our services
Booking & Reservations
8 questions
Vehicle Rentals
6 questions
Property Rentals
7 questions
Payment & Billing
5 questions
Booking & Reservations
How do I make a reservation?
You can make a reservation through our website or mobile app. Simply select your desired property or vehicle, choose your dates, and complete the booking process with secure payment.
Can I modify or cancel my booking?
Yes, you can modify or cancel your booking up to 24 hours before your reservation starts. Cancellation policies may vary depending on the property or vehicle type.
What payment methods do you accept?
We accept all major credit cards, debit cards, PayPal, and bank transfers. All payments are processed securely through encrypted channels.
Vehicle Rentals
What documents do I need to rent a car?
You'll need a valid driver's license, passport or Emirates ID, and a credit card in the driver's name. International visitors may need an International Driving Permit.
Is insurance included in the rental?
Basic insurance is included in all vehicle rentals. Additional comprehensive coverage options are available at competitive rates.
What happens if I have an accident?
Contact our 24/7 emergency support immediately. We'll guide you through the process and arrange necessary assistance, including replacement vehicle if needed.
Property Rentals
What amenities are included?
Amenities vary by property but typically include WiFi, air conditioning, fully equipped kitchen, and cleaning service. Check individual listings for specific details.
Is there a minimum stay requirement?
Most properties have a minimum stay of 1-3 nights, though this varies by location and season. Luxury properties may require longer minimum stays.
Can I bring pets?
Pet policies vary by property. Many of our listings are pet-friendly, but please check the property details and inform us during booking.
Payment & Billing
When will I be charged?
Payment is typically processed at the time of booking. For longer stays, we may offer installment payment options.
Are there any hidden fees?
No, we believe in transparent pricing. All fees including taxes and service charges are clearly displayed before you complete your booking.
Can I get a refund?
Refunds are available according to our cancellation policy. The refund amount depends on how far in advance you cancel your reservation.
Still Need Help?
Our support team is available 24/7 to assist you with any questions or concerns